Recently, I was traveling overseas and had an experience I felt compelled to share with you.
While abroad, I came down with a very sudden and very nasty bug that rendered me completely helpless. So sick that I was incapable of checking out of the hotel, I was overwhelmed by the instant assistance and care that was provided to me; Care that was beyond five-star. The staff took such good care of me, that in my awful moment of being sick, I was reminded of my childhood, and the way my mother had cared for me. It was such a comfort, and I knew everything would be okay. The reaction was immediate, the caring was genuine, and the gratitude I fell is immense.
When we are sick all we want is to be home. Yet here I was, continents away and in very bad shape. Despite my longing for home, I couldn’t have been in better hands. One extraordinary young lady was so caring and kind to me. I recall feebly asking her, “Who taught you to do this?” She simply said, “My mother.”
To my new friends, made while in a terrible state (and you know who you are!): I am grateful for how you cared for me.
And to the mother of the young lady I mentioned: Thank you! You raised an amazing young lady who I wanted to whisk away to my home in New York City as she didn’t leave my side; escorting me all the way to the security area of the gate at the airport once I was able to walk again.
Some trips don’t go as planned. This one is an example of that. But it went better than I can imagine when I consider to circumstances, and I am eternally grateful.
Are we doing the same for our customers?